FAQS

We are a smoke free property. If smoking does occur outside, we ask that remnants are discarded in the trash can. If there is any damage that occurs due to smoking it falls under our smoking policy located in our house rules.

During the winter, the temperature of pools can range between 50-70 degrees. If you would like the pool to be heated to 80-82 degrees, we do charge a fee of $150/300 night. Please let your property manager know at least 48-hours in advance of your arrival if you would like pool heat added to your reservation.

We do not recommend shipping directly to the home, we do not have mailbox keys, and there are many different people with access to the home: vendors, housekeeping, Guest Services staff, etc… so we cannot be responsible for packages once delivered.​

Most of our vacation rentals are pet friendly. We allow for up to two pets per property for a fee of $150/pet.

Check in is after 4PM local time, and check out is no later than 10AM. Early check in and late check out may be available for your reservation.$200 for either early check in at 2pm or late check out of 12pm

All of our vacation rentals are furnished and have a kitchen with amenities including a microwave, coffeemaker, toaster and blender. Each property is stocked with cooking and serving items including plates, bowls and utensils, as well as a can opener, corkscrew, measuring spoons, and more. The coffee maker takes ground coffee and k-cups and we also offer a spice rack, salt and pepper. There are bath towels, pool towels and bed linens. We also provide an initial supply of trash liners, toilet paper, hand soap and dishwasher soap. Bathrooms are stocked with shampoo, conditioner and liquid body wash. Laundry facilities are also equipped with laundry soap and dryer sheets. We provide high speed internet in all of our homes as well as spectrum TV.